Go on, ask us

Which countries do you ship to?

We offer worldwide shipping to most countries. If you're unsure whether we ship to your location, feel free to contact us.

How long does shipping take?

• Standard Shipping: Delivery typically takes 10–15 business days.
• Express Shipping: Faster delivery options are available for an additional fee. Please contact us to arrange expedited shipping.

What is the cost of shipping?

Shipping fees vary based on your location and the chosen shipping method. Exact costs will be calculated during checkout.

How can I track my order?

Once your order is shipped, we’ll provide you with a tracking number so you can follow your package's journey.

What happens if my package is delayed?

Delays can occasionally occur due to customs or other unforeseen circumstances. If your package hasn’t arrived within the expected timeframe, contact us, and we’ll assist you in resolving the issue.

What payment options do you offer?

We accept the following payment methods:

• PayPal (recommended for its security and buyer protection).
• Credit or Debit Cards (Visa, MasterCard, American Express, and more).

Is my payment information secure?

Yes, we use secure payment gateways to ensure that your personal and financial information is fully protected.

Do you offer installment payment plans?

At the moment, we do not offer installment plans. However, this is something we’re considering for the future.

What if my package is lost or damaged during shipping?

If your package is lost or arrives damaged, we will send you a replacement free of charge. Please contact us immediately with details and photos of any damage.

Do I need to pay customs fees or taxes?

Customs fees or taxes may apply depending on your country’s regulations. These charges are the responsibility of the buyer. Please check with your local customs office for more information.

Can I place a custom order?

Yes, we specialize in creating custom leather goods tailored to your preferences. Whether it’s a unique design, specific size, engraving, or a completely bespoke product, we’re here to bring your ideas to life.

What custom options do you offer?

• Engravings: Personalize your item with initials, names, dates, or special symbols.
• Sizes and Dimensions: We can adjust the length, width, or fit of your item to ensure it’s perfect for you.
• Leather Color and Texture: Choose from a range of leather finishes, textures, and colors (subject to availability).
• Hardware Options: Select different buckle styles, finishes, or materials.
• Completely Bespoke Designs: Share your vision, and we’ll work with you to create a one-of-a-kind product.

Are there limitations on custom orders?

While we strive to fulfill all requests, some limitations may apply depending on:

• Material availability: Certain colors or textures of leather might be limited.
• Design complexity: Extremely intricate or unconventional designs may require longer production times or additional discussions.

How long does it take to complete a custom order?

Custom orders typically take 2–4 weeks to produce, depending on the complexity of the design and current order volume. We’ll provide an estimated timeline once the order details are finalized.

What is the cost of a custom order?

Pricing varies based on the level of customization, materials, and design complexity. Once we discuss your requirements, we’ll provide a detailed quote.

Can I see a preview or sample before production?

For most custom orders, we can provide a digital sketch or mock-up for approval before production begins. This helps ensure your vision is accurately translated into the final product.

How do I place a custom order?

1. Contact us via email, social media, or the contact form on our website.
2. Share your ideas, requirements, and any reference images.
3. We’ll discuss details, including materials, design, production time, and cost.
4. Once everything is confirmed, we’ll send you a payment link, and production will begin.

Can custom orders be returned?

Unfortunately, we cannot accept returns for custom-made products unless there is a defect or damage.

• Wipe away dirt and dust: Use a soft, slightly damp cloth to clean the surface. Avoid abrasive materials that might scratch the leather.
• Avoid excessive moisture: While our leather is durable, prolonged exposure to water may cause damage. If the item gets wet, pat it dry with a clean cloth and allow it to air dry naturally—do not use heat or direct sunlight.

• Why condition? Leather needs moisture to stay supple and prevent cracking. Over time, it can dry out without proper care.
• How often? Apply a leather conditioner or cream every 6–12 months, depending on usage and climate.
• How to apply:
• Clean the surface of your product to remove dirt.
• Use a soft cloth to apply a small amount of conditioner evenly.
• Let it absorb for a few hours, then buff with a clean, dry cloth for a smooth finish.

• Keep away from direct sunlight: Prolonged exposure to sunlight can fade the color of the leather.
• Store in a dry, ventilated place: Avoid humid areas, as excess moisture can lead to mold.
• Use dust bags: Store your items in breathable fabric bags to protect them from dust and scratches. Avoid plastic bags, as they can trap moisture.
• Maintain shape: For belts, store them flat or rolled gently. Avoid folding them to prevent creases.

• Oil or grease stains: Blot gently with a dry cloth—don’t rub. Sprinkle cornstarch or talcum powder on the stain and let it sit overnight. Brush it off the next day.
• Water stains: Let the product air dry naturally. Avoid using heat, as it can cause further damage.
• Ink stains: These are tricky but may be removable with a specialized leather cleaner. Always test any cleaner on a small, inconspicuous area first.

• Do not use household cleaners: Harsh chemicals can strip the natural oils from leather, causing it to dry out.
• Avoid prolonged contact with sharp objects: Leather is durable, but scratches can be permanent.
• Do not over-condition: Too much conditioner can clog the pores of the leather and cause it to lose its natural look.